This allows your staff to concentrate on running the business, not fixing equipment. Take advantage of award-winning online support that is rated one of the ten best Web support sites for an industry unprecedented six consecutive years, according to the Association of Support Professionals (ASP).No other networking company has won more than three consecutive ASP awards.
Proactive notifications can significantly reduce the time spent by the operations manager for bug review and provide immediate impact analysis to JTAC and the operations team in case of critical bugs identified as a risk to network operations.
Juniper Care combines traditional 24x7 remote technical support, hardware replacement services, online support and service automation.
More than a simple break-fix service, Juniper Care helps you meet network demands with technical and operational support designed to keep your network running reliably, while at the same time protecting your high-performance networking investment.
Network intelligence with minimal physical administration and rapid notification of specific network incidents reported in real time; allows incidents to be identified and resolved sooner than with traditional technical support reporting methods.
Automatically collect and record the most up-to-date device inventory information including device name, software version, platform, serial number, and chassis inventory details for all devices managed by Service Now.